Return Policy

BPCC RETURN & REFUND POLICIES 

Returns

How to Return or Exchange an Item

Your satisfaction is paramount to us.  While we are confident you will enjoy all of our coffees, if you are unsatisfied with the coffee you have received, we are more than happy to send you another selection.  Your coffee must be in its original packaging to be exchanged, unless there is a manufacturer defect.  You must return the item within 14 days of your purchase.

Merchandise may be returned or exchanged within 14 days of your purchase. The item must be in its original unused condition to be returned, unless there is a manufacturer defect.

  1. Please email returns@bigpawscoffee.com to request a return or exchange.
  2. Mail the item you wish to return or exchange to:
    BIG PAWS COFFEE CO
    7770 A Route 30
    North Huntingdon, PA 15642
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Coffee items may not be returned for a refund and will be exchanged with another selection of equal value.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Payments

Accepted Methods
( visa, Amex, master card, Apple Pay, Google pay, JCB, Venmo, Pay Pal, Diners Club, Discover and Shop Pay)

Accepted Methods of Payment

 

Credit Card Charges

Your credit card will be charged when you place your order.  If we are not able to fulfill your order for any reason your credit card will be refunded.